Payment and dispatch
The following terms and conditions apply:
The products are delivered all over the world.
The shipping costs can only be calculated once the item is in the basket.
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
We calculate the shipping costs as follows:
DHL with 4.75 € per order.
From an order value of 50.00 € we deliver free of charge.
UPS with € 7.95 per order.
From an order value of 300.00 € onwards, we deliver free of charge.
For the dispatch of bulky goods (forwarding dispatch) we calculate as follows:
Bulky goods are sent via a forwarding agency - € 55.00
Bulky goods are marked as such in the article description.
(If you order parcel goods and freight forwarding goods at the same time, there are only one-off freight forwarding costs)
We calculate the shipping costs abroad according to the shipping weight.
The shipping costs are determined depending on the total weight of the delivery. The calculation is carried out automatically according to the most favorable rate for you.
We ship with German Post - DHL and UPS (including tracking).
The prices and postage allowances for DHL are as follows:
The prices and postage allowances for DHL for Belgium, the Netherlands, France, Austria and the USA are as follows:
Orders over 30 kg require another package (another order).
Austria, Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland and Czech Republic.
Zone 1 - non EU
Liechtenstein and Switzerland.
Andorra, United Kingdom, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary and Vatican City.
Bulgaria, Cyprus, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal and Romania.
Zone 3 - Non EU
Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, Moldova (Republic), Montenegro, North Macedonia (Republic), Norway, Serbia (Republic), Ukraine and Belarus.
Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco (incl. Western Sahara), Russian Federation, Syria, Tunisia and Turkey.
Afhanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (People's Republic), Hong Kong, India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Lebanon, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia (Kingdom), Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand , Turkmenistan, USA, Uzbekistan, United Arab Emirates and Vietnam.
Angola, Anguilla, Antigua and Barbuda, Equatorial Guinea, Argentina, Aruba, Ethiopia, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, Brazil, Brit Territory ind Ozea, British Virgin Islands, Burkina Faso, Burundi, Chile , Costa Rica, Democratic Republic of the Congo, Dominica, Dominican Republic, Djibouti, Ecuador, El Salvador, Ivory Coast, Eritrea, Eswatini, Falkland Islands, Fiji, French Guiana, French Polynesia, Southern Franz Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Cayman Islands, Cameroon, Cape Verde, Kenya, Kiribati, Colombia, Comoros, Congo (Democratic Republic), Congo (Republic of), Cuba, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, New Zealand, Nicaragua, Netherlands. Antilles, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Pitcairn Islands, Réunion, Rwanda, S.Tome Principe, Solomon Islands, Zambia, Samoa, Senegal, Seychelles, Sierra Leone, Zimbabwe, Somalia, St Helena, St Kitts and Nevis, St. Christopher and Nevis, St. Lucia, St. Pierre and Miquelon, St. Vincent and the Grenadines, South Africa (delivery time: 1-4 months), Sudan, South Sudan, Suriname, Swaziland, Tanzania, Togo, Tonga, Trinidad and Tobago, Tristan de Cunha, Chad, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis and Futuna and Central African Central African Republic.
NOTE: We only send vouchers by e-mail. Therefore, no shipping charges will be applyed for vouchers. Please use the shipping method "Voucher only". With this shipping option, you can only purchase vouchers. A combination with other articles is not possible. If you want to buy more items, please place another order.
The prices and postage allowances for UPS are as follows:
Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic
Denmark, France, Great Britain, Italy, Croatia, Romania, Slovak Republic, Slovenia, Hungary
Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Sweden, Spain, Cyprus
Andorra, Channel Islands (Guernsey), Channel Islands (Jersey), Norway, San Marino, Switzerland
Hong Kong, India, Japan, Canada, Malta, Mexico, Russia, Turkey, Ukraine, United Arab Emirates, United States of America, People's Republic of China
All other countries
Unless otherwise specified in the respective offer, the goods are delivered domestically (Germany) within 2-4 days, in the case of deliveries abroad within 5-30 days of the conclusion of the contract (if advance payment has been agreed after the time of your payment instruction).
Please note that there will be no deliveries on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made a different agreement with you.
In this case, the delivery time is determined by the article with the longest delivery.
Terms of payment
You have the following payment options with us:
- Cash payment for on-site collection and trade fair sales
- Advance payment by bank transfer for on-site pick-up and delivery
- Card payment for on-site collection, trade fair sales and delivery
- Payment via PayPal (credit card, direct debit, invoice) (on delivery)
In case of questions, please contact us at the contact details mentioned in the Legal Notice.
Shipping of dangerous goods
Articles that are classified as dangerous goods are marked as such (dangerous goods symbol)
The dispatch of dangerous goods (e.g. solvent-based paints, alcohols, ...) can only take place within the European Union as well as Switzerland and Norway.
Shipping of "EU-Limited" articles
Items marked as "EU-Limited" are subject to restricted shipping.
"EU-Limited" articles can only be shipped within the European Union as well as Switzerland and Norway.