Payment and dispatch
The following terms and conditions apply:
The products are delivered all over the world.Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
We calculate the shipping costs as follows:
DHL with 4.75 € per order.
From an order value of 50.00 € we deliver free of charge.
UPS with € 7.95 per order.
From an order value of 300.00 € onwards, we deliver free of charge.
For the dispatch of bulky goods (forwarding dispatch) we calculate as follows:
Bulky goods are sent via a forwarding agency - € 55.00
Bulky goods are marked as such in the article description.
Deliveries abroad:
We calculate the shipping costs abroad according to the shipping weight.
The shipping costs are determined depending on the total weight of the delivery. The calculation is carried out automatically according to the most favorable rate for you.
We ship with German Post - DHL and UPS (including tracking).
The prices and postage allowances for DHL are as follows:
* Austria & France = 120,00 €*, Swiss und Lichtenstein = 200,00 €
Orders over 30 kg require another package (another order).
Zone 1
Belgien, Dänemark, Faroe Islands, Frankreich, Liechtenstein, Luxemburg, Monaco, Niederlande, Österreich, Polen, Schweiz und Tschechische Republik
Zone 2
Andorra, Großbritannien, Italien, San Marino, Schweden, Slowakei, Slowenien, Spanien, Ungarn und Vatikanstadt
Zone 3
Albanien, Bosnien-Herzegowina, Bulgarien, Estland, Finnland, Griechenland, Irland, Island, Kroatien, Lettland, Litauen, Malta, Mazedonien, Moldau, Republik, Montenegro, Norwegen, Portugal, Rumänien, Serbien, Ukraine, Weißrussland und Zypern
Zone 4
Ägypten, Algerien, Georgien, Israel, Libyen, Marokko, Russische Föderation, Syrien, Tunesien und Türkei
Zone 5
Afhanistan, Armenien, Aserbaidschan, Bahrain, Bangladesch, Bhutan, Brunei, China, Volksrepublik, Hong-Kong, Indien, Indonesien, Irak, Iran, Japan, Jordanien, Kambodscha, Kanada, Kasachstan, Katar, Kirgisistan, Kuwait, Laos, Libanon, Malaysia, Malediven, Mexiko, Mongolei, Nepal, Nordkorea, Oman, Ost Timor, Papua-Neuguinea, Philippinen, Saudi-Arabien, Singapur, Sri Lanka, Südkorea, Tadschikistan, Taiwan, Thailand, Turkmenistan, USA, Usbekistan, Vereinigte Arabische Emirate und Vietnam
Zone 6
Angola, Antigua, Barbuda, Äquatorialguinea, Argentinien, Äthiopien, Australien, Bahamas, Barbados, Belize, Benin, Bolivien, Botsuana, Brasilien, Burkina Faso, Burundi, Chile, Costa Rica, Demokratische Republik Kongo, Dominica, Dominikanische Republik, Dschibuti, Ecuador, El Salvador, Elfenbeinküste, Eritrea, Fidschi, Gabun, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaika, Jemen, Kamerun, Kap Verde, Kenia, Kiribati, Komoren, Kongo, Kuba, Lesotho, Liberia, Madagaskar, Malawi, Mali, Marshall-Insel, Mauretanien, Mauritius, Mikronesien, Mosambik, Myanmar, Namibia, Nauru, Neuseeland, Nicaragua, Niger, Nigeria, Pakistan, Palau, Panama, Paraguay, Peru, Ruanda, S.Tome,Principe, Salomonen, Sambia, Samoa, Senegal, Seychellen, Sierra Leone, Simbabwe, Somalia, St. Christopher and Nevis, St. Lucia, St. Vincent, Südafrika, Sudan, Südsudan, Suriname, Swasiland, Tansania, Togo, Tonga, Trinidad und Tobago, Tristan de Cunha, Tschad, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela und Zentralafrikanische Zentralafrikanische
NOTE: We only send vouchers by e-mail. Therefore, no shipping charges will be applyed for vouchers. Please use the shipping method "Voucher only". With this shipping option, you can only purchase vouchers. A combination with other articles is not possible. If you want to buy more items, please place another order.
The prices and postage allowances for UPS are as follows:
Zone A
Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic
Zone B
Denmark, France, Great Britain, Italy, Croatia, Romania, Slovak Republic, Slovenia, Hungary
Zone C
Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Sweden, Spain, Cyprus
Zone D
Andorra, Channel Islands (Guernsey), Channel Islands (Jersey), Norway, San Marino, Switzerland
Zone E
Hong Kong, India, Japan, Canada, Mexico, Russia, Turkey, Ukraine, United Arab Emirates, United States of America, People's Republic of China
Zone F
All other countries
Delivery times
Unless otherwise specified in the respective offer, the goods are delivered domestically (Germany) within 2-4 days, in the case of deliveries abroad within 5-30 days of the conclusion of the contract (if advance payment has been agreed after the time of your payment instruction).
Please note that there will be no deliveries on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made a different agreement with you.
In this case, the delivery time is determined by the article with the longest delivery.
Terms of payment
You have the following payment options with us:
- Cash on pickup
- Prepayment via bank transfer (on pickup and delivery)
- Payment by PayPal (credit card, direct debit, invoice) (on delivery)
In case of questions, please contact us at the contact details mentioned in the Legal Notice.
Shipping of dangerous goods
Articles that are classified as dangerous goods are marked as such (dangerous goods symbol)
The dispatch of dangerous goods (e.g. solvent-based paints, alcohols, ...) can only take place within the European Union as well as Switzerland and Norway.
Shipping of "EU-Limited" articles
Items marked as "EU-Limited" are subject to restricted shipping.
"EU-Limited" articles can only be shipped within the European Union as well as Switzerland and Norway.
